*********** Vodacom

@Vodacom111,I'm not getting any joy from your customer care & sales departments. They sent me a phone without a nano Sim after my upgrade on the 1st of February 2019. I then called wanting to know what my options were, I was told to either buy one or they could send one to me but It would take 5 days max for Ram to deliver. I opted to buy one from a vodashop. Voda shop discovers that they can't do a Sim swap because I have an open order. I then received an sms saying my order has-been placed & I'm must reply to ********** telling them to cancel the order. Monday the 18th of February I get another sms with a Ram tracking number, I call Vodacom & I am told I can't do a Sim swap while my order is still open. So I ask what needs to happen now, the lady says I must ask Ram to send back the sim card as I've canceled the order. I do just that but to this day I cannot do a sim swap because Ram must deliver the sim card again, I must sign for it then my order will be closed. Only then will I be able to do a sim swap. This is all after it took 2 weeks to received my phone, another week for the Sim swap drama which should've come with the phone initially. Now I must wait for Ram to deliver in another 5 days. When doing upgrades do you not compare the 2 phones to ensure that the differences are catered for? Really vodacom? This is unacceptable, fix it!