WS
Wimmie S
1 reviews | Active since Nov 2018
29 Nov 2018, 11:46
*********** Vodacom
I got a problem again. Vodacom bill me for three handsets as for the duration of my contract. As from February 2017. After complaining on Hello Peter, they give me credit for one handset for 10 months instead of for 2 handsets. Nobody in the call center can help me. All of them only lock a request, but nothing is happening.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Nov 2018, 14:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Nov 2018, 14:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Dec 2018, 12:27 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Dec 2018, 12:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,