*********** Vodacom

I have been handed over to attorneys Burnard Raaf and Associates for a Top Up account that according to Vodacoms terms and conditions , after 3 unsuccessful debit orders would be transferred to a "Pay as you go" phone. Seeing that Vodacom have neglected to follow their own terms and I conditions I will not be making any payments until I have all 3 contracts that were signed for with their relevant terms and conditions. Vodacom made no contact with me, to inform me of a hand over and now I am being harassed by attorneys In all my statements from Vodacom some of the balances show R0.00 where others might show R238.00 - R350.00, From June 2017 - March 2018 I received no statements from Vodacom, After numerous attempts for them to change my personal details WRT Postal address this was never done, my first request was in 2009 and to date the details are still INCORRECT! I am of the opinion that my entire account was handled in an unprofessional manner and in contravention of the FAIS act as well as the CPA. Should I not be satisfied with the resolution offered I will take this matter further because this is not treating a customer fairly in any way.