*********** Vodacom

I have the following 2 complaints:

1. On 7 April 2018 I went to Vodacom Nigel to upgrade my current contract which is due for an upgrade. Prudence informed me that the airtime that I currently have available would not me transferring when I upgrade and that I would loose it. This was confirmed by Chad the call centre agent I spoke to. If this is indeed the case then I will not be upgrading and might even consider cancelling the contract and moving to another provider seeing as the signal in our area is very bad and I am not prepared to loose airtime which I paid for.

2. I tried upgrading online, but I keep receiving a message that the number is not a Vodacom number. The contract was originally an Autopage contract which moved to Vodacom when Autopage closed. I have upgraded since then and would like this issue resolved.

Kindly advise on the abovementioned.