JR
Josephus R

1 reviews | Active since May 2016

09 May 2016, 22:17

*********** Vodacom

<p><span style="font-size: 10pt; line-height: 115%; font-family: Verdana, sans-serif; color: #555555; background-color: white; background-position: initial; background-repeat: initial;">In the process of transferring my contract ***) to pre-paid, Vodacom deleted my vodamail account. After a week of **** communicating with unskilled and *********** call centre personnel, I have exhausted my allowed amount of calls to the call centre. I went, in person, to the Vodacare in Menlyn, the ***istant (Wayne) tried to help, another report was logged, that was Wednesday 4 May. up to now, 09 May, no communication from clueless Vodacom. All my email communication for my business was for the past 12 years done through Vodamail. Email down over month end, meant no Invoice in and no invoice OUT. What stood out in this week of **** was<span cl***="apple-converted-space"> </span></span>Vodacom's total lack of willingness or knowledge to resolve the f* up that vodacom are responsible for. All my business cards, vehicle branding and billboards/advertising boards need to be replaced. 12 years of advertising my contact details is gone.....that's what you get when you rely on vodacom. Come on VODACOM....man up.</p>

0
Replies (4)
Vodacom
Vodacom's reply10 May 2016, 08:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team

Best regards,

JR
Josephus R's update11 May 2016, 20:42
Reviewer Update
Another day gone by....still only the empty promise from Vodacom "we will call you". Come on Vodacom...man up and stop fabricating excuses to hide you incompetence.
JR
Josephus R's update12 May 2016, 16:54
Reviewer Update
HELLO Vodacom.....please wake up and sort this out...or s**** using the "please call me" concept that was ******. My contact nr is *** for a PCM. Tomorrow 13 May 2016 it will be two weeks that you guys ***** up. There is no communication from Vodacom. All means of communication with Vodacom call centre is blocked, either by 30 min plus time to answer, only to reach a totally *********** agent that need to transfer me to some one less ***********. This absolute silence is only proving my point about Vodacom. PLEASE contact me as promised
JR
Josephus R's update14 May 2016, 07:02
Reviewer Update
Vodacom.....Did you guys close shop....still no reply.....my contact detail is ***