*********** Vodacom

I upgraded my phone telephonically and received the handset which started giving me issues within 2 days. I called to cancel the upgrade on the 18th of November and the phone was meant to be collected in 3-6 working days. This never happened. Kept following up and was given the runaraound, was told to call several departments and none of them were able to assist with collection of the device. I finally spoke to Brian Bhebhe and was told they would sort it out. Received an sms from Ram to say collection will be done, I also received a call from Ram to confirm collection will be done in 2 days time,this was on the 29th of Nov. Instead of collection happening i then received another sms on 30 Nov to say they will collect in 3-6 days. This never happened. <br> <br> On 16 December i dropped off the phone at Vodaworld to fast track the process. 5 of Jan and my phone is not cancelled.<br> <br> Vodacom is busy trying to pull money out of my account ( third attempt now) I continuously have to go to the bank to reverse the payment because I have not used the device for the month of Dec they are trying to pull out R1490 when my contract is for R999 per month. I've stopped the debit order but they deducting.