XZ
Xoli Z

1 reviews | Active since Dec 2019

30 Sept 2020, 03:00

*********** Vodacom.

I had a Vodacom contract which was cloned and I canceled that contract and paid it off in 2018 or beginning of 2019. Over a year later I took a sim data contract and I was told I owe R400+ on the number that I had canceled and it is now used by someone else but on their records it is under my name. In all that vodacom had never sent me any communication to say I owe them, I phoned vodacom collections department, they said I'm not in arrears on their system but I paid that money anyway as I needed the data contract. Yesterday as I was getting my bank account changed, my banker tells me he can't change my account because I'm on ITC for R400+ by vodacom. I phone vodacom give them my ID number and they tell me there's no records of arrears or ITC on their system. I'm so annoyed as I'm dealing such an *********** service provider and I'm stuck as they cannot help me.

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Replies (1)
Vodacom
Vodacom's reply30 Sept 2020, 07:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team