***********, USELESS, LAZY AND MISLEADING STAFF

I've taken a new contract online at the beginning of September , the agent who assisted seemed helpful however gave me all wrong information. Firstly it was regarding the delivery through ram which i got sorted out through ram itself.When i agreed to the contract, i was informed my first debit order will go off in 24 hours after i receive the phone and thereafter on the 1st of every month. however today is the 07/10/2019 and no debit has went off and when i check my billing i see the charges have all been added for the November debit. this to me is a breach of policy as the calls were recorded on both ends and i have proof of what i was told. Furthermore today i decided to call the call center who informed me i was in the wrong department and transferred me to accounts however wasn't the right department also, i was then transferred to 4 other departments with no agent being able to assist me. i even spoke to an agent NAOMI CHAUKE who was absolutely rude, didn't even give me a chance to speak, only kept saying i was in the wrong department whilst i was still speaking. i never got to the "right" department with anyone capable of assisting me. i was in total 60 minutes on the call. i am totally disappointed in the service from vodacom. Every time i call vodacom i record the calls because i know of the level of service i receive from Vodacom. I am now planning to take this matter to the Ombudsmanand then further this matter as i cannot deal with level of service from the agents at the call center. The cellphone number is concern is *** but please contact me on ***