1 reviews | Active since Feb 2015
***********, USELESS AND PATHETIC!!!!! NO INTERNET ACCESS FOR THE THIRD DAY NOW!!!!!!
It is now the 3rd day and I am still without internet access!!!!!!!!!!!!!! I went to your useless Centurion branch on Sunday who said that they cannot assist and that I have to go back to the useless Mall@Reds branch where I upgraded the contract. When I got to the branch the manager said that the useless Centurion branch should not have sent me back as they are able to assist!!!! At 10h00 the manager (Irene) then said my internet will be active in an hours time. IT IS NOW 46 HOURS!!!!!!!!!!! I called in to you call centre twice on Sunday and they were unable to assist. I went to the vodacom shop again yesterday and again called the call centre 3 times....AND STILL NOTHING!!!!!!! I first spoke to a Sipho, who dropped the call!!! I then spoke a Edward who ensured me he will call me back after 12H00... AND HE DIDN'T. I then spoke to a Tamaryn..... AND NOTHING!!!!!!!!!!!!!!!!!!! DO NOT EVEN THINK OF ASKING ME WHETHER MY MOBILE DATA IS SWITCHED ON....BECAUSE IT IS!!!!!!!!!!!!! DO NOT ASK ME TO DO A MANUAL SCAN.....BECAUSE YOUR USELESS BRANCHES ALREADY TRIED THAT. DO NOT TELL ME THERE'S SOMETHING WRONG WITH THE PHONE....BECAUSE THERE ISN'T, AS I PLACED THE SIM IN MY WIFE'S PHONE AND IT WAS ALSO NOT WORKING. It is very strange as me and my wife upgraded on the same day and her internet is working?????????? As per my Facebook post, if this is not resolved by close of business today, I will consider your non performance as your repudiation of your obligations in terms of the agreement. I will forthwith cancel the contract as a result of your breach. I will also refuse to pay any cancellation fee due to your breach in terms of the contract. I will return the handset and demand a refund of the money I paid for the upgrade. Please note that my rights remain strictly reserved. I will also be referring this matter to the consumer commission as well as the media!!!!!!!
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Consumer Website Team
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
