*********** upgrades and cancellations departments

<p>About 3 months ago my Red Premium came to an end. I then decided to change from the month to month contract to a Red More data 10 GIG contract. On the 28th of September I called to migrate to the Red More contract. I was told that the migration will be effective on the 1st of October 2016. On the 1st of October the migration did not happen. Someone from Vodacom called me to say that the was a systems error and the migration will take place on the 1st of November. I told her this was not acceptable and she needed to find a way to resolve the matter. She did not come back to me. I contacted Vodacom several times for 2 weeks with no success. I managed to speak to a supervisor who assured me that the October billing for Red Premium will be reversed and that the migration will be effective 1 November 2016. On the same day i received sms confirmation to this effect.</p> <p> </p> <p>Come 1 November 2016 the migration did not take place. I followed up with Vodacom and was told that a technician will call me back within 24 hours (by the 2nd of November). I did not receive any call and decided to call and cancel the month to month contract and the elusive 10 Gig pending migration. I was told that my Red Premium contract is valid until 14 October 2018 and cannot be cancelled. I am literary being sent from post to pillar.</p>