*********** / unhlepful

i upgraded my phone in the Northgate branch in March. I had declined the option for insurance. i was NOT told that if i had insurance on my previous contract it would automatically be added. The insurance has been coming off my vodacom account since March up until now. I had signed NO documentation for this! my account is now in arrears as i do not check my statement as i know how much i pay for my vodacom account each month. Since last week Thursday my phone has been continuously soft locked, i have sent through my documentation to [Email Removed] they have now cancelled the insurance but are still dragging feet with crediting my account with outstanding monies. I have been on the phone with customer care, insurance AND the vodacom shop in Northgate to rectify this issue IMMEDIATELY and nothing is being done, all i get told is no one is able to help me and that the query was sent through for investigating. I WANT MY PHONE UN-SOFT LOCKED TODAY, AND I WANT IT TO STAY ON. i am tired of having to run after your staff who are unable to assist me. I am a paying customer and you have NO RIGHT to soft lock my account. I will take this matter further as you have no documentation