*********** Unhelpful customer service

My phone was ****** and I wanted to blacklist my phone. First of all it was such a hassle to get pass the security questions and the info they wanted on statements and address the statements are sent to - EVEN THOUGH THEY never never never send us statements. <br> On giving us the ITC nr the insurance said the number was too short. Trying to phone back and get any assistance was TOTALLY IMPOSSIBLE. They didn't even try to help!!!!! I have never never never received such *********** service from any service provider or supplier. <br> <br>