***********, unhelpful and frustrating

I upgraded my contract towards last year around September / October. I moved to a Smart S plan with the LG G4 and was supposed to receive an extra gig of data and an additional 100 Vodacom-to-Vodacom minutes. For the first month I was not given the data and had to phone to have that sorted out. In the interim I had to purchase additional bundles to compensate. Now my additional minutes have been cut off. I have spoken to four different people who have all given a different story about what happened, who have made promises about dealing with the issue that have not been brought to resolution and who have promised that someone would get back in touch with me but they never have. I am currently on hold *again* to speak to someone to resolve the issue but I have nearly zero confidence that anything will come to it. <br> <br> I deeply regret my decision to remain with Vodacom as it has been a truly painful and disappointing experience and I hate knowing that I have to endure such disgraceful levels of service until my contract expires in December 2017.