***********, unable unwilling

I have on numerous occasions visited the branch with problems-the manager is young, inexperienced, do not know the mere basics of customer service, exacerbates situations with a bad attitude NEVER TAKES RESPONSIBILITY FOR ANYTHING. Is plainly ***********, unwilling and should not hold such a position. <br> When there was problems with my wifi router i was told to go and buy additional data and use it-irrespective that i pay for 5 g every month which i could not use due to VODACOM errors.<br> When i complained about the router not having battery life i was told it will take 21 days to fix-nothing she can do-in fact there was NO ATTEMPT from her to solve and she neatly placed it back in my hand and told me to go to Centurion Mall. I tried to video record her to illustrate her bad attitude and off course she refused. Shocking incompetence!