SS
Sonnita S

1 reviews | Active since Nov 2016

22 Nov 2016, 09:41

*********** TERRIBLE SERVICE

<p>I cancelled my 2 contracts to be ported over to cell-c on 14/11/2016 and I paid the cancellation fees after I have received my 2 quotations also on 14/11/2016.</p> <p>Since then I am battling to get the 2 contracts cancelled and in the meantime cell-c is awaiting the cancellatiins to port the 2 numbers over.</p> <p>I have been calling the call centre continuously and each time I get a diffent answer. And I was also referred to the porting department but then you need to enter a IVR number but NOBODY can tell me what the IVR number is.....pathetic!!!!</p> <p>I just wonder WHEN WILL MY PROBLEM BE RESOLVED!!!!??? It is now more than the 72 hours they said it would take.</p> <p>Am I receiving this VERY BAD service because I am porting to cell-c?????</p>

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Replies (1)
Vodacom
Vodacom's reply22 Nov 2016, 10:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team