1 reviews | Active since Apr 2017

05 Apr 2017, 12:02

*********** - Terrible Service

<p>This is my third post regarding Vodacom in at least 3 days. What is meant to be an easy upgrade has now turned into a nightmare, Even the responses I get on HelloPeter posts do nothing to fix the problem. Today, seeing as I don't get feedback from anyone at Vodacom I called them AGAIN, only to be stuck on the phone with someone who can't say anything to me except the "script" lines. Really INFURIATING. I used to be really impressed with Vodacom until 2 years ago when the call centre staff became mindless drones who can't help anyone, the service became extra slow and any process you have to go through with them became needlessly stressful. I would not refer anyone to Vodacom, life is stressful enough without a SERVICE PROVIDER making things even more difficult.</p>

0
Replies (1)
Vodacom
Vodacom's reply05 Apr 2017, 12:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team