JG
Jacob G

1 reviews | Active since May 2016

18 Aug 2016, 17:56

*********** Technical Staff and Bad Customer Care

<p>I took in my Galaxy Note 5 for repairs which is 6 weeks old. The phone was freezing and restarting itself. 7 days later was told to collect the phone after repairs only to found that I could not even logged on my GMail account using the phone. I took it back to the repair center and they immediately fix it. When i got home i found that the phone is still restarting itself like before . The phone is still faulty yet every month I must pay R599.00 on my contract for the faulty phone. They dont even have a decency to give me a loan phone let alone apologising. My rights as a Consumer has been violated.</p>

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Replies (1)
Vodacom
Vodacom's reply19 Aug 2016, 04:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team