1 reviews | Active since Jul 2014
*********** Support
I am horrified at the pathetic level of service I have received from you! I patiently phone 10 people at Vodacom and I will get 10 different answers. I want my fibre cancelled IMMEDIATELY. While I understand you have procedures, quite frankly I don't care about them. Your policies and procedures also state that my Fair Usage Policy for my 50/50 line is 1500Gb. However, I have been throttled to 2mb and according to your reports I have only used 1100 Gb (Whi i am also disputing - just look at my history over the last 2 years. Over and above that, when I have logged a ticket firstly SR *** I heard nothing. You sent me zero communication. I then phoned on the 26th to get a status update only to find out that a new Incident had been logged SR *** (and this was supposedly escalated to Matthew). Still no communication. I followed up the next day 27th November and was given promise after promise that the incident would be dealt with and that "management" would be getting in touch with me. To date this has not happened. Later that day and out of options I decided to Cancel my account with Vodacom. I was told that I would need to settle my account which I am happy to do .. in fact no price is big enough to get out of dealing with the *********** idiots that have zero idea of what customer service is at Vodacom.
This email is to make double sure that my line will be released as soon as possible so that I can engage with the service provider that I should have gone with in the beginning.
I will be telling everybody that I know to stay well clear of Vodacom. I expect a response to this request immediately. By the way SR*** has been logged already however as usual I have not received any communication regarding my request and am now trying everything to try rid of the plague that is vodacom Fibre.
After waiting patiently with no service I have now been struggling to have Vodacom get Vumatel to release my line so that I can engage with another service provider. A lot of my work is from a home office. So far I have not had proper internet connectivity since the middle of November due to an error at Vodacom. Today I managed to find a helpful individual who confirmed with Vumatel that the line has not been released and that I need to go through the process again (logged another service request (SR***)) I imagine I will have to wait the obligatory 2 - 7 days for any action to be taken again.
Some useless individual has not done their job. The contract was cancelled on 3rd December and what makes matters worse is that in one of the first service requests (SR***) it clearly says that the line has been released. This is simply not true!
How much longer do I have to put up with this total lack of support? I am tired and frustrated with my dealings with Vodacom. I will make it my mission to let everybody know to avoid doing business with you.
Regards
After waiting patiently with no service I have now been struggling to have Vodacom get Vumatel to release my line so that I can engage with another service provider. A lot of my work is from a home office. So far I have not had proper internet connectivity since the middle of November due to an error at Vodacom. Today I managed to find a helpful individual who confirmed with Vumatel that the line has not been released and that I need to go through the process again (logged another service request (SR***)) I imagine I will have to wait the obligatory 2 - 7 days for any action to be taken again.
Some useless individual has not done their job. The contract was cancelled on 3rd December and what makes matters worse is that in one of the first service requests (SR***) it clearly says that the line has been released. This is simply not true!
How much longer do I have to put up with this total lack of support? I am tired and frustrated with my dealings with Vodacom. I will make it my mission to let everybody know to avoid doing business with you.
Regards