*********** Supervisor who did not care to be pro active to my situation.

I requested for airtime advance of R10 to purchase data and make 2 important calls. So after the advance i purchased 30 megs of data for R4.50. When checking the balance before I could make calls, I was surprised to have only 50 cents to make calls and 280megs of data and I immediately called Vodacom Call Center and guess what? I was so horrified with the responses from the agent and supervisor. I explained my story to the agent Tshepiso Nhlapo and the sense of urgency of it and she tells me she will investigate but I must not use the data and let it expire so that they can refund me - i asked how will i know if i'm using my 30 megs of data that i bought on "Just 4 You"it or using the 250 megs vodacom forced me? and Tshepiso couldn't answer. Now my life has to go on stand still without data and airtime for something i did not do? The reason why people request for advance is because they don't have money at that point in time and need to use airtime urgently. what Tshepiso told me was unacceptable and I request to speak to supervisor. Now I wait patiently for 15 minutes, Then Thembi answered the phone and is even worse than the agent. 1stly Thembi did not check her facts before she tries to resolves my issue, i had to repeat myself, 2ndly she assumed some of the things. 3rdly she said that i'm the one that mistakenly pressed wrong buttons and instead of buying 30 megs i bought 250 megs of data, that on its own is an accusation and that is disrespectful, she thinks people out here are stupid! Now 250 megs of data is R25 according to them, so how could I have possibly bought for that much when I only had R10 advance? One can only request for advance if they have less than R8, so even if I had R8 before advance I would still not be able to buy that data. 4rthly she tells me she can't check how much airtime I had before I bought data - how is that possible? I asked how come she doesn't know or can't check because customers are asked how much was their last recharge amount when doing SIM swap. She then gives me the same story of refund after expiry and not to use data then I asked how will I know that I'm using my 30 megs of data that i bought on "Just 4 you data" or the 250 megs that you forced me. The *********** supervisor Thembi tells me she only sees the 250 megs and on top of that it's less than 250 megs and refund won't be done because I've used some of the megs, ha ha ha ha ha ha, this person has a serious problem honestly, because again how can she not see that I have more than 250 megs when her colleague confirmed I have more than 250 megs. At this point I am disgusted by Thembi because she was not making sense at all. So b I asked to speak to her manager, I waited for 5-7 minutes only to be told that manager is in a meeting. I asked for someone else to who superior to resolve the matter as this was urgent and was told that, that person is also in a meeting and they can only come back to me after an hour. At this point I'm speechless and still can't explain the disappointment I feel. I was on the phone with call center for 38 minutes and 42 seconds. Vodacom do take their customers very cheap hey, no respect or whatsoever. Vodacom is not perfect at all and I can't tell you how many times I've let things slide because of their inconvenience, however this is not the reason why I called today. I called because I had a life threatening situation which your *********** supervisor could not bother listening to. I tried and tried and tried to explain however she just did not care. I also did not feel the need to explain my situation because it is honestly non of vodacom's business but I did anyway. Vodacom should not make their problems our problems, that the system did whatever it did it's got nothing to do with us. I wouldn't have bothered calling you if I knew this was going to happen. So lastly I simply asked for names and surnames of managers that were going to call in the next hour but Thembi refused, she gave me one manager's name (which i forgot- and wonder if she's telling the truth) and told me that she actually did me a favour for giving me her and agent's surnames. My question to Vodacom is, is this how you train your employees to respond to your valued customers? do you only have one person or one manager that supervisors report to in the whole customer service department? who resolves queries when these 2 managers are not available? It's been more than 5 hours since I was told that someone will get back to me within an hour and no one called. So this proves my concern that yes Thembi wanted to get rid of me. Again I wouldn't have took so much time to complain now.