1 reviews | Active since Aug 2016

24 Jan 2017, 07:09

*********** staffing

<p>I had a data contract running month to month that I phoned in and cancelled on 25 Oct 2016, spoke to Leseto. This person loaded the cancellation on the system. Debits were still going off my account until I had it stopped. Last month they phone me to say I owe money to vodacom. I again informed them of the cancellation which they confirmed yet last week I receive a threatening demand letter to make payment or they will inform it credit department. I will also take legal action and publish this on social media so that other potential clients will rethink taking any type of contract with vodacom due to the *********** staffing they have and to add to it, they have the audacity to send demand letters without doing their job properly. I will not accept such bs.</p>

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Replies (1)
Vodacom
Vodacom's reply24 Jan 2017, 07:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,