*********** Staff/Company

I had 2 contracts which I prematurely cancelled in May 2017, I received both quotations on the 05/05/2017 which I signed and also made payment to Vodacom for the amounts stated on the quotations the same day. I opened a new contract on the 31/08/2017 which I received a bill for on the on the 08/09/2017, only then did I discover I'm being billed for 3 contracts and not 1. Apparently Vodacom has been using the money I paid into their acct for the 2 contracts that I cancelled, as if any customer will just pay +-R9000 to their Vodacom acct because they feel like it. Since I started querying this acct from the 08th, the only thing that was resolved is the fact that the 2 contracts has now been cancelled (I hope) I was told by Nomdaso/Annet and Zama, my acct will not be debited with the billed amount of September which was R1122.99, and they were right it was billed with R1411.96, I was not sent communication on this and further more this is not what I owe Vodacom, I should have only been debited my new acct value of R436.84 (Gosh I have no idea if this one is right anyway) I would like the balance of the R1411.96 paid back to my acct immediately, I cannot be paying for Vodacom's incompetence, I need someone to call me regarding this matter urgently.