SP
Shivani P

1 reviews | Active since Dec 2014

01 Apr 2019, 16:50

*********** staff with a poor attitude

I walked into the newly opened store at the Marc thinking i was going to get the best service based on location, only to find a bunch of inept consultants all busy on their cell phones and no one stepping forward to assist. I wonder what Vodacom pays all these people for. I approach 1 consultant to ask about a particular special only to be passed around from 1 to the next person as no one seems to have the full details of the special. I eventually end up at Mpho who starts arguing with me about why i shouldn't take the promotion instead of getting off his behind to give me what i requested. The situation got so bad that the manager came out to intervene. She apologies and resolved my matter but i said to her to keep this situation in mind when she reads this review on Hello Peter. There is only 1 person at this store who truly works and has the right attitude and i would like to commend Avo!!! unfortunately she was not in on this particular day.

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Replies (1)
Vodacom
Vodacom's reply02 Apr 2019, 07:23
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team