*********** staff-Vodacom not taking responsibilit

In April 2015 the back of the phone cracked and was taken in for repairs, Job number ***1 . After back and forth with Vodacom about 6 times they just said the phone can not be repaired. This not sounding right i took it to Sony for a evaluation as it does not make sense for a phone to just stop working and then telling me it is beyond repairs. The Sony evaluation came back saying that there was unauthorized repairs done on the phone, cages missing on the main board, *****s missing, double adhesive on main main board, ******** not working, nno network and main board issues. <br> <br> Due to the *********** people working in the repairs this should not be my problem as i am now paying for a very expensive phone that i do not even have. This should either be covered by the warranty or the insurance of Vodacom as i do not see why customers should be put through all this grief because of internal staff issues of a company.<br> <br> Please advise how this can be resolved as it has now been almost a year of up and down with a company that does not want to take accountability<br>