1 reviews | Active since Feb 2019
*********** Staff Vodacom
I would like to express my horrible and dissatisfaction experience with Vodacom. I returned a faulty device back to Vodacom on the 12th Feb 2019 and to date I'm still waiting for a refund as I was charged at the end of February. So yes I'm being charged for a device that I don't have. I have been communicating with staff at Vodacom advising them about my refund and every time I'm being told the requests are logged...that does not help me in any way because clearly nothing is being done about my logged requests. Its now the 2nd week after the device was returned and still no refund, how long does it take for Vodacom to process a refund request? surely not 2 weeks! I would never recommend Vodacom to anyone because their service is appalling and atrocious .
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)