FG
Frederick G

1 reviews | Active since Apr 2017

16 Aug 2017, 15:52

*********** staff /unreliable admin!

Been billed for the wrong amount of R613,99 end of July. I have reversed the debit order (which costs money!) and spoke to consultants on FOUR occassions! Was then told the actual amount I owe on 1 Aug is R317,00 which I paid at ABSA Mall of the North, Polokwane on 11 Aug - Ref no: I - ********** 4. However, Vodacom is still sending me endless messages saying I owe them money!?! How many times more must I phone and talk about the same annoying issue, over and over! At this stage I wish I could cancel my contract and rather join another service provider... Vodacom,I have zero faith in your admin systems... No go!

FJ Grobler ********** 941 & ********** 533

0
Replies (1)
Vodacom
Vodacom's reply17 Aug 2017, 06:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team