*********** staff, scheming and BAD service overall!!!!!

Good day

Vodacom has the most ridiculous, slow and pathetic service ever!!!! Last year June (2019) i canceled one of the two numbers on my contract. THEY canceled the incorrect one, but then eventually fixed it, refunding the renewal fee. HOWEVER since then they deducted the money for the cancelled contract. Eventually in Feb 2020 they finally cancelled the contract after numerous calls (monthly), however they still did not refund 8 installments, every month till today "they will call me back" or..... "it will be fixed and credited to my account".

So 2 weeks ago my contract phone broke, I never had a cellphone without insurance.... so knowing I have insurance I gave in my phone and today I got a call from them saying that THEY ACCIDENTALLY cancelled my insurance last year June WHEN THEY MADE THE FIRS MISTAKE. So the only thing they say is "sorry, system glitch". So, what now? I must pay a R700 contract but have no phone BECAUSE OF THE "SYSTEM GLITCH". So its my problem?!? They have been *****ing my money for months, THEIR SYSTEM GLITCH caused me not to have a phone anymore. I have contracts of almost R2000. I cant wait to get rid of them!!!!

So anyone who wants to get Vodacom..... DONT!!!!! You will just get numerous empty promises and "i don't know's", and make you pay for stuff u dont have!!