*********** Staff & Procedures

I have been a Vodacom customer for over 6 years now. I was due for an upgrade and decided to stay with vodacom and phoned in on Sunday 01 Feb 2015. I upgraded to the hauwei P7 Pink, for R249 pm on smart s plan. The consultant, who I now understands name is Chenel said the phone is on back order and i will receive it soon. Friday I followed up via your online chat and they advised the phone is on back order still. Today I phoned to follow up as I had a miss call from vodacom, or so I thought, and the lady I spoke to told me that the phoneis dicontinued and that Chenel should have told me this, When I asked if she can log a query and get back to me, she said that her uncle died and she is leaving for his funeral tomorrow so she cant help me. I do not understand how this is my problem. I then requested her to transfer me to someone that can help, and she transferred me to Lynette. Lynette was also not willing to help and said all who can help is Chenel and she will ask hetr to contact me, this was at 13:00. Till now, no call. I demand a phone that I want for the same price as it was confirmed today by Lynette that it was negligence on Vodacoms side. This is pathetic customer services