*********** staff & poor customer service let to a big FU!!!!!!!

I upgrated my contract in August 2017. I told the guy who helped me that my payments must go off via debit order on the first of every month. The 1st of September and the 1st of October the debit orders didnt go off. I went to the Vodacom shop in The Groth and pay the outstanding monies and i asked them why didnt it go off. They rep**** that on their system it shows as cash payment every month. I asked them to correct it on their system so that it can go off via Debit Order. The first of November and the first of December....same story. I went to Vodacom in Jakaranda to pay my outstanding monies again. After i paid it, then the debit order go off. So i actually paid twice... Now all of the sudden the company Affinity is phoning me and told me that my debit orders didnt go off... I dont know about affinity, i dont know who they are and i never agreed to anything with them.... They told me that i agreed with vodacom for their services... ***!!!!!!!!!! I will make sure that all people i know will know that Vodacom is a NO GO......................