*********** staff members and poor service rendered

I am on an Onix contract and 3 months ago went to Mall of the South to have my wife's contract upgraded as falls within my main contract. During the process the staff members battled so much as it looks as if they had never done an upgrade of an Onix contract however they eventually got right. Six weeks ago I took my IPhone 7 plus for repairs as was insured through the very same shop. Two weeks later was called by the insurance that my IPhone 7 Plus was not insured as the only phone appearing on my insurance was the Huawei phone which was the phone my wife took for her upgrade recently.

When I further investigated through our Vodacom Account Manager this was confirmed. Clearly the IPhone 7 Plus which I received late last year was upgraded without my consent. This upgrade meant a downgrade to my main contract as now I am battling so much due to fact that I run out of airtime and data bundles by the 15th of every month. I have escalated this matter to be resolved to the management at this shop outlet but still to date nothing has transpired.

My IPhone 7 Plus is out on repairs and end of this month will mark 2 month without my phone. It was later established that Vodacom made the mistake hence was called that would fix my phone but my contract is still downgraded.

It is unfortunate that we don't have a variety of Cell phone providers in abundance to choose from because by now I would have moved all my contracts to Vodacom's competitors. I must say Vodacom has failed me so many times and am sick & tired of them. How on earth do you change customers contract without his consent.