RF
Ruche F

1 reviews | Active since Aug 2013

09 Jul 2015, 10:11

*********** Staff members

I phoned Vodacom to ask if I can pay off my account of over a R1000, they supp**** me with a number *111*505# - this number is invalid and not working. I was sent from Pilar to post and still have no answer as to if I can pay my account off - I am a pensioner and cannot afford to pay the ammount in full. One will tell me I can and the other will tell me it is not allowed - does the poeple at Vodacom know what they are doing?? Seems not. Last person i spoke to Sailom, tried transfering me to another department once again and they could not help me. My account is so high due to automatic updates I did not authorize, how does Vodacom then charge me without my prior consent to do the actual updates. I will not pay the account until someone contacts me to sort the issue . This is from my Mother Trudie Charmaine Viviers. I will not recommend VODACOM to anyone since they pulled the same trick on me ( her daughter). I am typing this on behal

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Replies (1)
Vodacom
Vodacom's reply09 Jul 2015, 12:46
Official
Hello Ruche,

We are sorry to hear about the circumstances under which your query has reached us.

A consultant will contact your shortly to assist with resolution.

Our apologies for any inconvenience caused.

Kind regards,

Vodacom Consumer Website Team