*********** staff galore at *** and ***

I have been a vodacom user for two and already I'm disgusted at the level of service received.<br> <br> On my original application for fibre I also ticked that a voice line should be activated and last week I sent this proof.<br> <br> I have called several times to ask that the voice line be activated since the fibre has been activated and one of three things happens: 1. I'm either told that this will be escalated or 2. I am sent a quote form to sign or 3. I am told the issue is resolved.<br> <br> On Friday I was called and also received an email to inform that the query has been resolved but then yesterday was informed that resolved means \in process\".<br> <br> I would appreciate that these issues be resolved, the resolved that means fixed.<br> <br> 1. Activate the voice line<br> 2. Fix my name on your system as it is misspelt<br> 3. Unblock my profile on your legal system - also a headache as your call centre people are useless<br> 4. The solution ID originally given and the solution ID on subsequent communication is different - do inform which is the correct one because when I use the one on the communication it doesnt work"