*********** staff from Vodacom upgraded my contracts without my consent

In 2017 I took out a second contract with Vodacom little did I know I will endure such heartache from the popular network provider. In 2020 April Vodacom disconnected my numbers . I logged complaint after complaint and after a month both my numbers were reconnected after a long struggle with *********** staff. Once the numbers were reconnected I called the network service provider to cancel my contracts of which both had come to and end only to be told I have done an upgrade on both my numbers. And the gentleman I spoke to then would escalate my problem and provide feedback it never came back to me. An agent from the insurance department called to ask if I had been enjoying the new devices and I further informed the lady I had not taken up and upgrade nor have I received any new devices , suprised she hung up. I walked into a Vodacom store at the Workshop and made payment of R500 and requested that they cancel my contracts as I was on lay off and not having a reliable income. He then also told me about the best possible option to do an upgrade which I refused and walked out. Seeing that I am still on lay off and not income and have not received UIF since I called Vodacom last week to cancel the contracts once again and make payment arrangements since their *********** staff have failed to cancel the contracts and the gentleman I spoke to apologized and said he will log a ticket under ref number : *** and provide feedback but once again there was no feedback . To my surprise both my numbers have been barred from receiving and making calls yesterday 27.10.2020. This morning once again I called Vodacom and to my surprise I was told my ticket has been closed and not resolved. It is now 24 hours and I am unable to receive calls nor make calls. To this point am more disturbed that with all the calls and requests to cancel the contracts there has been no joy. I am fed up with Vodacom and their *********** staff and to this point Im disturbed that I can not communicate with my family members and my son who finishes work at 3am . I have requested to make payment arrangements since I am liable which I should be and have my numbers unsuspended and moved to pay as you go . I am still disturbed about the upgrades done without my consent and need my contracts cancelled immediately. I have informed your *********** staff that due to a layoff I cannot afford to pay for these contracts and want and end to it. What is so difficult in ending contracts that ended over a year ago Are we now robbing clients and forcing them to stay on your network .I am fed up wit Vodacom. The numbers in question are : *** / ***