JJ
Jay J
1 reviews | Active since Aug 2019
03 Dec 2021, 16:50
*********** STAFF
0 stars if I could. Vodacom staff captured my delivery address incorrect and provided a contact number to their courier partner that does not belong to me. I ordered something online and was supposed to receive it today but didnt due to their incompetence. I spent my work day trying to sort their mess and even had the line dropped on me. I have been a loyal customer of theirs for almost 6 years and this is the kind of treatment I get. I was supposed to work from home as of Monday but thanks to them I'll be having unpaid days. My anxiety is through the roof because of vodacom. Definitely wont be renewing my contract with them next year
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Replies (1)Vodacom's replyOfficial
05 Dec 2021, 13:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Dec 2021, 13:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
