*********** Staff at Vodacom Westwood

<p>On the 5th of March 2017, I upgraded two of my contract at Vodacom Westwood for the following devices: 1) Samsung Galaxy J5 Prime</p> <p>2) Vadacom 10 inch Tablet</p> <p> </p> <p>Please Note the Salesperson who was responsible in assiting me was Mr. Mohsin Khan.</p> <p> </p> <p>Firstly, there was a delay in the processing of the tablets contract and paper work which led me to recieve the device much later than the promised 2 days. </p> <p> </p> <p>After taking home the samsung J5 I used it till dead, and charged it the recommended 8 hours, only to notice the fully charged device dropped battery life from 100% to 70% over night with out being used, which i found abnormal.</p> <p> </p> <p>I again waited for the phone battery to die before charging it once again, however upon switching the device on, I had found that no network was being registered.</p> <p>On the 10th of March 2017, 5 days after purchase i then returned to Vodacom Westwood where I was assited by Mr. Khan, the phone was not replaced as advertised by Vodacom under they "7 day replacement policy" but rather the sales assistant (NB. not a technician) downloaded an application to resolve the battery issue and did something on the computer and claimed the network issue is resolved. Having my doubt I left the store and as expected the issue persisted once the phone had died again.</p> <p> </p> <p>I then returned to the store on the 30th of March 2017, this time he claimed that the sim card was faulty and they had replaced the sim, however this again was just a temporary solution as the problem return soon after. At this stage I was furious at the disgusting service from Vodacom store and lack of competence.</p> <p> </p> <p>I returned to the store on the 3rd of April 2017, at 15H26 and recieved the number B42, the number currently shown on the board was B25 as I entered the store. I waited my turn however there were people being attended to who had come in long after myself, when I eventually got the attention of the sales assistant he made an excuse and passed me of to another sales assistant who then made me wait almost until closing and at 16H55 I was then told by the other assistant that he needed the original packaging to send the phone in for repairs. This was frustrating due to the fact that they had made me wait for such a long time only to tell me in the end that the box was needed, and by that time it was to late to return home and bring the box due to time contraints.</p> <p> </p> <p>The next day I brought in what was required and the phone was then guaranteed to be repaired/replaced and returned to me 5 days, thus on the 8th of April. Also I was promsied a follow up report would be done and communicated to me by the sales assistant on the 6th of April, 2017, which was not done, not even a phonecall was recived from Vodacom.</p> <p> </p> <p>I HAVE STILL NOT RCIEVED MY PHONE UP UNTIL TODAY! norhave I recieved any feedback!</p> <p> </p> <p>This service can be rated as putrid and I will never recommend Vodacom Westville to any human being!</p> <p>This attempt to get my brand new phone in a working condition has left me wasting my time, money and has given zero confidence in Vodacom service dilevery.</p> <p> </p> <p>Please contact me on ********** if any action is decided to be taken.</p>