*********** staff at vodacom n1 city

My husband took out a contract vodacom N1city(tab 4)he specifically told them that he DOES NOT want a open line that would put us at risk of running up a bill, the agent who completed the contract said that the sim would be active that same day, however after after day 2 the sim still wasn't registered,we contacted them again and they told us that they received feedback from the head office to say that the agent who completed the paper work did not specify which package the contract was on, then once again we confirmed telephonically to please active the contract on a package that CANNOT RUN UP A BILL, vodacom did the opposite, we realised this when our 5 gigs of data had depleted very shorty after activation of the contract, we called in and was advised that we had run a bill of R1500 we spoke to Michelle at vodacom n1 city she advised that she would get hold of head office and investigate, a month later we are receiving emails about payment arrangements for a R1900 bill. I have contacted Michelle numerous times but she never gets back to us, today I have called Michelle 4 times but still no assistance, our credit profile is being dragged though the dirt, regret signing up.