*********** staff at Vodacom

Item: Vodacom
Rating: 1
Author: wesley B

Due to the incompetence of a sales consultant, my device cannot be delivered. The sales consultant firstly blatantly **** anout the delivery date,provided the wrong address to the courier and now Vodacom will not rectify the delivery address change so my device cannot be delivered. I can't believe Vodacom can employ people that can not understand simple instructions.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

23 Jun 2020, 06:36

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply23 Jun 2020, 06:36

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

24 Jun 2020, 11:12

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call. As per our chat, you confirmed that your query is resolved.

We apologize for the inconvenience.

Regards,

Vodacom Consumer Website Team

Vodacom's reply24 Jun 2020, 11:12

Official

Dear Customer,

Thank you for taking our call. As per our chat, you confirmed that your query is resolved.

We apologize for the inconvenience.

Regards,

Vodacom Consumer Website Team