*********** staff at vodacom

The subscription on my data contract increased so I sent a message on FB messenger to query this. After several up and down messages I found that my contract had come to an end so my discount amount decreased. I then asked for contact details to cancel my contract, but did not ask to cancel. I wanted to make the call myself so I could ask questions and get the information I needed. This morning I have been advised that my contract has been cancelled. I am trying to find out until when I have to use the data that I have already paid for. It has been almost 5 hours and I am still waiting to get a proper answer. The person on the other side appears to not understand English because they are sending replies that do not answer the question. I am extremely frustrated because I have been going back and forth for more than a day due to your staff not answering the question. Yesterday I also provided the correct answers to the verification questions and I was told that I am wrong and they cannot assist. When i complained then I was asked more verification questions and "assisted". Can somebody who actually understands English please contact me.