GF
Gavin F

1 reviews | Active since Mar 2009

15 Dec 2015, 08:43

*********** staff at Vodacom

I called 5 consultants in less than 24 hours and no two people gave me the same answer. My issue is still not sorted out. I spoke to Thato in the cancellations department, he was one of the most *********** agents i ever spoke to . He could not connect with me and did not understand my problem. I requested to speak to a teamleader, he was very hesitant to connect my call. I have been holding on for 30 minutes to speak to the teamleader Loyisa Baloyi , spoke to her after 30 minutes.The only thing they say is that we can't , you must etc. No apology , no resolution of my problem. They have no idea what the contact centre is and how it operates. Zanele Motoagae my Internet is still not working, you said you will call back , you never did. Lies like always. That is an expectation with vodacom!!! That is now my reality. <br> My issue is still not sorted , you guys are ***********!!!<br>

0
Replies (1)
Vodacom
Vodacom's reply15 Dec 2015, 11:19
Official
Hello noton,



Thank you making us aware of your complaint and please accept our sincere apology for any inconvenience caused.

As telephonically discussed, feedback has been provided and the solution given to resolve both matters discussed.


Kind regards
Yusuf Timm
Vodacom Consumer Website Team