*********** staff at Vodacom

I am due for an upgrade. I "upgraded" online the past week, ordered my new Samsung S22 pink gold, even received messages etc. The next day my husband received a call (contract is in his name) and the lady argued and continued saying no upgrade was done. I then went to Vodacom, Kolonnade and ask them just to check whether an upgrade was done. They said everything was done but never captured meaning that I would've never gotten my new phone. I am FURIOUS! Now, because of their *********** staff it is now MY problem to sort out and I need to wait even longer for my new phone and watch. From one of the leading companies it is unacceptable to receive such pathetic service.