*********** staff at cancelation department

<p>Last year 2016.08 my contract was ending, I was overjoyed as it was quite expensive. Vodacom phoned me a couple of times to inform me that it was time to upgrade, which I then rep**** that I do not which to upgrade, instead I wish only to keep my number but be placed on a prepaid account. The consultant I spoke to understood and proceeded to tell me that they have a MONTH-TO-MONTH option where they would give me R55 airtime a month- the rest is up to me. That’s all fine; I don’t mind paying the R55 for that option. What he failed to mention is that a month to month actually means another 2 YEAR CONTRACT!!! To make matters worse, I’m paying around R200 pm for the R55 “contract” why? What am I paying for? When I try to contact the cancelation department, they transfer me from one department to another until it’s time to go home and nothing has been clarified. This is by far the worst service I have ever received. Absolutely pathetic</p>