KE
Kerry E

1 reviews | Active since Sept 2017

10 Jun 2020, 21:02

*********** staff and shocking service from *******!!!!

Vodacom does not give a **** about their customers and they have no issue *****ing from them. I cancelled one of my lines, followed their terms and conditions but they are so useless. They cancelled the wrong line and I am still being charged. A week later none of the *********** staff and numerous calls has resulted in no resolution and me still being charged. When they reinstated the line they should never have cancelled they added on all these additional costs that I was not even aware of! Thanks Vodacom for making being one of your customers a living HELL!!!!

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Replies (1)
Vodacom
Vodacom's reply11 Jun 2020, 07:45
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team