*********** STAFF and PATHETIC SERVICE.

I have just about had enough with Vodacom and its *********** staff.

In June & July 2021 debit orders bounced back, when i called the customer service line i as advised that the debit order never went off. After explaining to the consultant the is funds available and has always been debited form this account for the past 6 years, there was no explanation as to what went wrong and was refereed back to my bank. Thus leaving me with a ****ty credit score! I then opted to make payment in store moving forward to avoid any future issues.

At the end of September making payment in-store as per previous months, this time around payment was allocated to wrong account. Called again to find out whats going on as the status on my account is now again in areas and once again affecting my credit score. I was advised, payment will have to be reversed and placed on the correct account. Now my issue is! Vodacom, they are taking no responsibility for their faults. In both these instances its was fault on there end!!! Now i just need to accept that my credit score drops and late payment reflects on my credit status!. TAKE RESPONSIBILITY, Employ people who actual care about the brand and is not just there for a salary! let me not even get started on the call center consultants attitudes as if they are doing you a favor.

I will definitely be spreading the word of bad service and not being renewing any of my contracts in future.