*********** staff and manager of Mooirivier Mall Vodacom 4u shop in Potchefstroom

I visited Mooirivier Mall Vodacom 4u shop in Potchefstroom to take out a new sim only contract for R349pm. The staff was friendly and helpful, I provided them with all the documentation and signed all the forms they required. Then I was told I will receive a SMS in a couple of hours and my contract will be activated. Unfortunately this never happened. I had to return several times over 3 weeks, being promise by the staff and manager ever time that they will phone and follow up, but they never did. The reason for the delay was simply *********** staff. Every time it turned out all the documents was not correctly loaded into Vodacom’s system for processing. Near the end when they finally manage to upload all the documents correctly and it turned out they missed a signature on a document. Finally after my contract was approved my troubles with Vodacom did not stop there. With my first bill they deducted R743.90. This time I decided to phone Vodacom directly not wanting to deal with the Vodacom 4u shop in Mooirivier Mall. They couldn’t tell me what was wrong and said I had to go back to the shop to sort it out. It took the staff about 30min to figure out wat was wrong and it took another hour and 30min to log a call to be reimbursed. I was supposed to receive a SMS with a reference number, but did not. I insisted in not leaving without one and was given a number on a piece of paper. During this whole story I have also realised they had the incorrect user name on the contract. I have written to Vodacom’s complaints department, but they have no even acknowledge of receiving my email.