NK
Niel K

1 reviews | Active since Oct 2009

27 Nov 2017, 12:57

*********** staff and Manager

Went to the Vodacom chatz shop at Northmead square to purchase a data sharing sim. The lady behind the counter first said it is impossible, you can't link a sim card to another sim card, even after I told her I already have a data sharing sim. She just tells me I must take out a new data contract. I went onto Vodacom's website and showed her it is possible, she suddenly turned around a 180 degrees and said that they are a franchise and can't do it, I must go to Vodacom World. I showed her again on Vodacom's website, "Go to any Vodacom shop to purchase a data sharing sim" and again she just said I must take out a new contract. During this whole time the manager just stands there chewing bubblegum with his mouth open (discusting) and says nothing he just ignores you when you talk to him.

Is this really the kind of service Vodacom wants to provide their customers. It is pathetic.

0
Replies (2)
Vodacom
Vodacom's reply27 Nov 2017, 13:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Nov 2017, 07:31
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team