*********** staff and *****!!!

We were contacted by a vodacom call centre agent who explained that our account was in arrears and we needed to pay a total of R1057.00, we agreed to pay off the arrears over 2 months and we would like the contract closed now as it's 2 years was past. This call centre agreed to cancel our contract and we agreed to pay the account off. We paid our last installment in January and thought we were done with this contract. We now get a bill in Feb stating we owe R440, the call centre agent did not cancel our contract and we were still been billed. I then phone vodacom and they send me from 1 pillar to the next, eventually i am told that there is nothing they can do and we must pay otherwise we will be handed over to the lawyers! I asked them to play back the call between me and the consultant and am told that they cannot do that! SO WHY RECORD CALLS IF YOU CANT PLAY THEM BACK???? The sim card has not been used since November 2017 and we feel that vodacom is not honoring there word. If this is not sorted out we will not renew our other 2 contracts and we will take our business elsewhere. On top of all of this Vodacom says they cannot cancel our contract now because we are behind payments for Jan and Feb now. Please get this sorted out!!