TV
Tyon V

1 reviews | Active since Jul 2015

04 Sept 2016, 00:37

*********** staff and I might leave Vodacom because of this.

<p>I blacklist My phone.</p> <p> </p> <p>I then went to Vodacome to get it Un blacklisted. After running around and getting all forms filled in. They took my details and said it will be sorted in 72 hours. </p> <p>5 days later I went back to the store and asked what the problem is. They then told me they need a reference number. Which was never supp**** to me.</p> <p>I then asked when will this be sorted. The one person tells me 5 days there other tells me 2 weeks. </p> <p> </p> <p>I mean if 3 people that work for the same company give u a different story. And can't sort me out what is the point of using this service. Not to mention I am paying for it. </p> <p> </p> <p>If this doesn't get sorted myself and my whole family will move off Vodacom.</p>

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Replies (1)
Vodacom
Vodacom's reply04 Sept 2016, 06:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team