1 reviews | Active since Jul 2017
*********** STAFF AND EMPTY PROMISES
<p>We have upgraded a contract to an LG G6 that comes with headphones, except that we have still not receive d the headphones. We have called and visited Vodacom Brits Mall endlessly and without any success. Palesa makes promises that she never executes and Fiona, the manager, is never there. We went there again yesterday and were now told that he headphones have been discontinued. I expect to be refunded the value of the headphones immediately or a replacement accesory of my choice to the same value - Non-negotiable. Your failure to comply to this agreement is in breach of our contract since you cannot deliver goods agreed upon as per this contract.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still no further response from anyone - I'm not surprised - This is exactly why I am unhappy - This is the typical 'service' we have been experiencing.
Still no further response from anyone - I'm not surprised - This is exactly why I am unhappy - This is the typical 'service' we have been experiencing.
Still no feedback, still no resposne, still no contact from the branch (except for a consultant calling me 2 weeks ago and telling me she was told to phone me??), still no resolution, still no contact from management - how utterly disrespectfull - STILL ***********.
Still no feedback, still no resposne, still no contact from the branch (except for a consultant calling me 2 weeks ago and telling me she was told to phone me??), still no resolution, still no contact from management - how utterly disrespectfull - STILL ***********.