*********** staff and Delayed response time

Our fibre went down on the 25.02.2022 (friday) We called on Sunday but the consultant did not seem interested in assisting us. I called back again on Monday, Tuesday and Thursday but no one seems to understand how to rectify the problem. I got a quotation for a faulty router that I have to pay for but we have not even established if that is the actual problem. I spoke to a team leader (Thando)who was supposed to call me back but she hasn't and it's Friday. We have gone a whole week without wifi and have spent hundreds on buying data. Not to mention that my R1100 debit order that I'm paying for vodacom fibre went off this week. So I'm spending double on data this month