RM
Rachel M
1 reviews | Active since May 2016
13 Jan 2020, 11:58
*********** STAFF
I BOUGHT A R29 AIRTIME THE GOT BONUS AIRTIME MY DATA WAS OFF AS I WAS TOLD BY THEM WHEN YOU WANT TO MAKE CALLS YOU MUST SWITCH OFF DATA HOW STUPID IS THAT.I DID SWITCH OFF DATA MADE CALLS THEN INSTEAD OF TAKING FROM EXTRA AIRTIME IT TOOK FROM MY NORMAL ARITIME MADE SEVERAL CALLS TO VODACOM AND WAS TOLD I HAVE REACHED MY REFUND LIMIT WHAT IS THAT ,THAT GOES TO SHOW THAT THEY ARE HAVING SERIOUS TECHNICAL PROBLEMS AND NOW THEY ARE PUSHING THE BLAME TO CUSTOMERS FOR THE POOR SERVICE .CAN SOMEBODY DO HIS OR HER JOB THIS IS STARTING TO IRRITATE ME
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
13 Jan 2020, 15:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Jan 2020, 15:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
