*********** STAFF

I took a double deal contract 2020. This year June I called to cancel my contract as I was told I must give you guys 30 days notice. July I received my invoice with an amount that was higher than the normal payment. I called to query this and I was told only 1 number was cancelled which I found it strange and was transferred to the cancellation department. I spoke to a consultant who advised me that both numbers are cancelled because its a double deal contract. he further advised that my instalment for July is high because I'm cancelling the contract and I'm being charged for the airtime I got on the other number. Now the big deal is that my account was debited this month and when I call to query this I'm told its because I didn't cancel the other number and now I have to pay for the next coming 2 months. I'm so frustrated at this moment why do I have to pay for someone's incompetency? Is your staff not properly trained? I'm very disappointed Vodacom you can do better than this. Please investigate this because I'm not willing to pay for another 2 months for something which is not my fault